At Ulysse, you will always find someone to answer you by email between 9 a.m. and 7 p.m. (French time), Monday to Sunday. Our goal is simple: get back to you in less than

How to contact Ulysse support?

We try as much as possible to send you your boarding pass at least 20 to 24 hours before your flight. We undertake to send it to you at least 12 hours before! (provided o

When will I receive my boarding pass?

What are Ulysse's travel credits? When a refund is possible for your trip or your options (such as luggage, a reserved seat), we offer 2 options: a monetary refund to you

How do Ulysse credits work?

The fact of having made your reservation on Ulysse is not sufficient for you to have an account automatically. You must therefore create it by clicking on Connection> Cre

I have already made a reservation, do I have a Ulysse account?

You haven't received your e-ticket yet, sorry... We always try, whenever possible, to send you your e-ticket within an hour of purchase. However, sometimes, some companie

I didn't receive my e-ticket, what can I do?

We are constantly looking to simplify your trip, so we ensure to do your online check-in for you, whenever possible. Indeed, in more than half of the cases, airlines allo

How do I check-in online?

By choosing Ulysse, you are choosing a multi-brand service. Indeed, we work with more than 450 different airlines. You can therefore, when booking on our site, select the

What airlines are partnered with Ulysse?

Its use is very intuitive! We still explain how it works just below: The Ulysse gift card works as a means of payment on our site. It is therefore at the time of booking 

I have a Ulysse gift card, how do I use it?

Most flights booked on Ulysse at the economy rate are non-cancellable, non-refundable, and non-modifiable. Your flight may be subject to more favorable conditions, but we

I want to change my flight, what should I do?

If you are reading this article, it means that you have signed up for the cancellation service or are curious about what is behind these words. What it includes : This pr

Ulysse Flex, in partnership with Koala : our cancellation guarantee

If you do not have access to the button to cancel your reservation, try to check the following items first: Check if you are in the allowed time to apply your cancellatio

I have subscribed to the cancellation guarantee service but I do not have access to the button to cancel my reservation.

When you write us an email, we always take the time to read it and then look at your reservation in detail in order to fully understand your concern before responding to 

Why can’t you contact us by phone?

Unfortunately, it can happen that one of your flights is canceled by the airline. In this situation, the airline is supposed to offer you new solutions to take part in yo

Canceled flight, what is the impact on my Koala cancellation service ?

Alone we go faster, together we go further. Many of you ask us if you can benefit from the Ulysse referral program. The good news is, yes, anyone can benefit from the ref

How does Ulysse referral work?

If your card does not activate, try to check the following first: -Has the code been correctly rewritten on the site? Sometimes our travelers confuse a letter with a numb

My gift card code does not work

We are really sorry you had to cancel your trip! The majority of flights booked on Ulysse are non-cancellable and non-refundable. If you can no longer travel, and you wan

I can no longer travel, how can I cancel my reservation?

Want to receive your invoice for the gift card you just purchased? Well, it is very simple! To receive your invoice you must simply contact us at the following address su

I need an invoice for the purchased gift card

You have the option of directly filtering flights with checked baggage included, or for the price to be displayed with the price of checked baggage to pay, at the time of

Is baggage included in my reservation?

Some companies accept the change of the passenger's name. However, this is only possible if it is a minor error in the name. The change of identity is hardly ever accepte

I want to change the passenger's name, is it possible?

Yes, you can pick your seat. It happens during booking, at the "travellers" step, right after you have chosen your flight and before you pay. Look for the Seating block, 

How do I select seats for my placement on board?

Ouch, this is annoying! Promo codes obey certain validity rules. Golden rule of the promo code: any code can only be used once: a sponsorship code or promo code received 

My promo code is not recognized, what should I do?

Flying with a pet takes a bit of preparation, but it is perfectly doable. Here is how it works with us. First, the good news Most airlines accept cats and dogs, either in

I want to take my animal, what should I do?

To know the progress of your refund, we invite you to contact us by email at the following address support@ulysse.com Ulysse may be the hero of your trip, but he must com

I am still waiting for my refund, what should I do?

Your loved ones recently booked on Ulysse using your referral link or code, and you want to take stock? Nothing's easier ! Log in to your Ulysse account, then click on: "

How much travel credit have I earned?

Items that can be transported by plane can be considered "checked baggage" or "special baggage". For the addition of so-called "special" baggage, which includes: - sports

Koala Cancellation Service

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